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Tools / Starting & running a business

Guided plan · Free browser tool

Customer Conversation Planner.

Begin with their experience.

Prepare a useful conversation, make room to listen, and choose what to learn next. For a first idea, an existing service, or a question you keep coming back to.

Read the conversation guide
What to bring
A customer experience you want to understand and a few open questions. Use it for research before an idea or a change, as well as an existing service.
What you keep
Your questions, conversation notes, reflections and a manageable next action. Keep what you heard distinct from your interpretation.
Keeping & returning
Download the reusable JSON file to reopen and edit here. Each file holds one conversation; text and PDF are reading copies.
Reading, related tools & help

These links open in a new tab so you can keep this workspace open. An ordinary link does not transfer your entries.

Read the guide

Have a useful first customer conversation.

Prepare open questions and keep what you heard separate from your interpretation.

Choose related work

  • Idea Worksheet

    For an early idea that needs a clearer question and a first practical test.

  • Customer Inquiries & Opportunities

    Organize inquiries, customer relationships, possible work, and the promises that move them forward. Keep offers and decisions clear before beginning delivery.

Find outside help

Explore learning about customers

Compare relevant resources and services by what they offer, their cost and how you can use them.

Find a place to begin.

Use a starting example or make your own. Each file holds one conversation; you can reuse the questions for another.

Open the reusable file to bring back your questions, notes, and next step.

Keep your open draft?

Continuing will discard your unsaved changes. You can return to the draft and save or download it first.

Inside a real tool

The Cash Timing Planner

A screenshot from the working planner, using fictional figures. This example starts with $2,000, reaches a low of $300, and ends the eight weeks at $900.

Swipe across the preview to read the details.

Eight-week cash balance chart from October 1 to November 25, 2026. The lowest balance is $300; the expected end balance is $900. The dotted line marks the example's chosen $500 cash level.

The full tool lets you enter receipts and payments, try a change, and keep an editable copy.