Shep Hyken (Author)
Shep Hyken’s book on practical customer-service habits.
- Reading · At my own pace · One-time purchase
Keep in mind: Reading alone is not a service redesign or team training engagement.
THE COMMON TABLE
Explore help.
Find a useful resource, a different perspective, or the right kind of outside help.
Danny Meyer (Author)
Danny Meyer’s account of hospitality, employees and customer relationships.
- Reading · At my own pace · One-time purchase
Keep in mind: Reading does not include individual advice or implementation.
Shep Hyken (instructor)
Commissioned talks about customer service and customer experience.
- Live group · Cost not confirmed
Keep in mind: It is not ongoing help with individual customer complaints.